01 · Customer conversations
Live Chat
Every customer message, in one inbox.
Answer customers from your website, WhatsApp, Instagram, Facebook, Telegram and email in one shared inbox — with your whole team, from any device. No more switching between apps and no more messages that slip through.
6+
channels in one inbox
AR · EN
full right-to-left support
3
apps: web, iOS & Android
Who it is for
Made for businesses that talk to customers every day.
- Online stores answering questions about orders, sizes and delivery
- Clinics, salons and service businesses booking appointments by message
- Companies with a sales team following up leads on WhatsApp
- Support teams that need to see who replied and how fast
Live Chat
Custom quote
Priced for your team size and setup. Tell us what you need and we will send a fixed quote.
- Chat widget for your website
- WhatsApp, Instagram, Messenger, Telegram & email in one inbox
- Shared inbox for your whole team
- Saved replies, labels & automations
- Customer profiles & full history
- Reports on response and resolution times
- Web, iOS and Android apps
Everything included
Everything you need to answer customers faster.
All of this comes with Live Chat at one clear yearly price.
All your channels, one inbox
- Website live chat widget
- WhatsApp Business
- Facebook Messenger and Instagram direct messages
- Telegram
- Email inbox — reply to emails as conversations
- SMS and custom channels through the API
A chat widget that fits your brand
- Your colours, logo, greeting and position on the page
- Pre-chat form to collect name, email or phone before the chat starts
- Business hours with an automatic away message
- Arabic and English, with full right-to-left support — plus dozens of other languages
- File, image and emoji sharing
- Visitors can pick the chat up later — the conversation continues by email
Built for teams
- Your whole team on one shared inbox
- Assign conversations by hand, or automatically in rotation
- Teams — for example Sales and Support — each with their own queue
- Private notes and @mentions to discuss a case without the customer seeing
- Snooze, prioritise and resolve conversations
- Admin and agent roles to control who sees what
Answer faster
- Saved replies — insert a full answer with a short code
- Labels to organise conversations by topic, stage or urgency
- Automation rules that assign, label or reply for you
- Macros — run several actions with a single click
- Proactive messages that greet visitors on chosen pages
- Connect a chatbot to answer common questions around the clock
Know every customer
- A profile for every contact with their full conversation history
- Custom fields for the details that matter to your business
- Contact segments and filters
- See the page a visitor is on and their previous chats
- Import and export your contacts
- Customer satisfaction ratings after each conversation
Reports that show what is working
- Conversation volume over time
- First response time and resolution time
- Reports per team member, team, channel and label
- Customer satisfaction scores
- Live view of what is open right now
- Download reports as files
Reply from anywhere
- Web dashboard on any computer
- iOS and Android apps
- Instant desktop, mobile and email notifications
- Keyboard shortcuts and search across every conversation
Self-service help centre
- Publish help articles customers can search themselves
- Organise articles into categories
- Available in several languages
Connects to your tools
- Slack notifications for new conversations
- Webhooks to send conversations to your other systems
- Full API to build your own integrations
- Secure visitor identity verification for logged-in customers
Have a question about this?
Send us a message on WhatsApp and get a straight answer the same working day — no forms, no sales call.
More products
Explore the rest of the lineup.
Ready to run your business on better tools?
Tell us which product you need and we will get it running for you under your brand.